Creating a ph91 account is straightforward. Head over to ph91.net and click the Register button. You'll be asked to provide your full name, email address, mobile number, and a secure password.
After submitting your details, you'll receive a verification code via SMS or email — enter that to confirm your account. Before you can make your first withdrawal, you'll also need to complete KYC (Know Your Customer) verification by uploading a valid Philippine government-issued ID such as your PhilSys card, passport, UMID, or driver's license.
Important: You must be at least 21 years old to register on ph91, in compliance with PAGCOR regulations.
The minimum age to register and play on ph91 is 21 years old. This is a strict requirement under PAGCOR (Philippine Amusement and Gaming Corporation) regulations and Philippine law governing online gaming.
ph91 enforces this through mandatory KYC verification. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. We take age verification seriously — no exceptions.
Go to the ph91 login page and click "Forgot Password" below the login form. Enter the email address linked to your account and we'll send you a password reset link within a few minutes.
If you don't see the email in your inbox, check your spam or junk folder. The reset link is valid for 30 minutes. If you're still having trouble, contact ph91 support via live chat and our team will verify your identity and assist you directly.
No. ph91 strictly allows only one account per person. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances.
If you believe a duplicate account was created by mistake, contact our support team immediately to resolve the issue before it affects your access.
Log in to your ph91 account and go to Account Settings. From there you can update your contact number, email address, and notification preferences. Changes to your registered name or date of birth require identity re-verification — contact support with supporting documents to request these changes.
You can request account closure at any time by contacting ph91 support via live chat or email. Before closing, make sure to withdraw any remaining balance. Account closure requests are typically processed within 3 business days.
If you're closing your account due to concerns about problem gambling, we strongly encourage you to consider our self-exclusion tool instead — it provides a more structured protection and prevents you from reopening the account impulsively. Visit your Account Settings or speak to our support team to activate self-exclusion.
ph91 supports the most popular payment methods used by Filipino players:
All transactions are processed in Philippine Peso (PHP / ₱). No currency conversion fees apply for local deposits.
The minimum deposit on ph91 is ₱100 for most payment methods. GCash and PayMaya deposits are credited to your account almost instantly — usually within seconds of completing the transaction on your end.
Bank transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours. If your deposit hasn't reflected after 1 hour, contact support with your transaction reference number.
ph91 does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. Check with your provider for their current fee schedule.
First, wait a few minutes and refresh your account balance. GCash and PayMaya deposits are usually instant, but occasional network delays can cause a short lag. Bank transfers may take up to 30–60 minutes.
If your deposit still hasn't appeared after 1 hour, contact ph91 support via live chat and provide:
Our team will trace the transaction and credit your account manually if confirmed.
Yes — and we strongly encourage it. ph91 lets you set daily, weekly, or monthly deposit limits directly from your Account Settings under the Responsible Gaming tab. Lowering your limit takes effect immediately. Raising it requires a mandatory 7-day waiting period to protect you from impulsive decisions.
This is one of several free responsible gaming tools available to all ph91 players.
Withdrawal processing times on ph91 depend on your chosen method:
All withdrawals go through a security review before being released. First-time withdrawals may take slightly longer as our team completes final KYC checks. Once your account is fully verified, subsequent withdrawals are processed faster.
The minimum withdrawal amount on ph91 is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional security verification as part of our standard AML (Anti-Money Laundering) compliance procedures.
Common reasons for withdrawal delays or rejections include:
If your withdrawal was rejected, you'll receive a notification explaining the reason. Contact ph91 support if you need clarification or assistance resolving the issue.
Yes. All ph91 players must complete KYC (Know Your Customer) verification before their first withdrawal can be processed. This is a regulatory requirement under PAGCOR guidelines and Philippine AML laws.
To complete KYC, upload a clear photo of a valid Philippine government-issued ID (PhilSys, passport, UMID, or driver's license) along with a selfie holding the ID. Verification is typically completed within 24 hours on business days.
For security and AML compliance reasons, ph91 generally requires withdrawals to be sent to the same payment method used for deposits. If you need to withdraw to a different account — for example, if your GCash number has changed — contact support with proof of ownership of the new account before submitting your withdrawal request.
ph91 offers a welcome bonus for new registered players on their first deposit. The exact bonus amount and terms may vary depending on current promotions — check the Promotions page after logging in to see the latest offer available to your account.
All bonuses come with wagering requirements that must be met before winnings from bonus funds can be withdrawn. Read the specific bonus terms carefully before opting in.
A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw any winnings derived from that bonus.
For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.
Bonuses may not be credited automatically in some cases. Common reasons include:
If you believe you qualify for a bonus that wasn't credited, contact ph91 support within 48 hours of your deposit with your transaction details.
Yes. You can forfeit an active bonus at any time through your Account Settings under the Bonuses section. Note that forfeiting a bonus will also remove any winnings generated from that bonus. Your real-money balance will remain unaffected. Once forfeited, the bonus cannot be reinstated.
ph91 offers a wide range of games to suit every type of player:
The game library is regularly updated with new titles from leading providers.
Yes. ph91 is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit ph91.net on your phone's browser and log in to access the full game library, make deposits, and manage your account on the go.
For the best experience, use a stable internet connection — either mobile data (4G/5G) or Wi-Fi.
All games on ph91 use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing agencies.
Live casino games use real physical equipment (cards, roulette wheels) operated by trained dealers, streamed in real time — so you can see every action as it happens.
If a game disconnects or crashes during an active round, ph91's system automatically records the game state at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off in most cases.
If the game doesn't resume correctly or your balance wasn't updated properly, contact ph91 support with the game name, approximate time of the issue, and your account details. Our team can review the game logs and resolve any discrepancies.
ph91 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, PCI-compliant payment gateways.
We also recommend enabling two-factor authentication (2FA) on your ph91 account for an extra layer of security. You can activate this in your Account Settings under the Security tab.
If you suspect unauthorized access to your ph91 account, act immediately:
Our security team will investigate and, if unauthorized activity is confirmed, work with you to secure your account and review any affected transactions.
ph91 does not sell or share your personal data with third parties for marketing purposes. We only share data where legally required — for example, with PAGCOR, the AMLC (Anti-Money Laundering Council), or other Philippine regulatory bodies as part of our compliance obligations.
Payment processors and KYC verification partners receive only the minimum data necessary to complete their specific function. For full details, read our Privacy Policy.
ph91 provides a full suite of free responsible gaming tools accessible from your Account Settings:
All tools are free to activate and take effect immediately. For more details, visit our Responsible Gaming page.
To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion. You can choose a minimum exclusion period of 6 months or opt for permanent exclusion. During self-exclusion, your account is fully deactivated — you cannot log in, deposit, or play.
If you need to self-exclude urgently, contact ph91 support via live chat and our team will activate it on your behalf immediately, no questions asked. We will also stop sending you any promotional communications for the duration of your exclusion.
For exclusion from all PAGCOR-licensed platforms in the Philippines — not just ph91 — contact PAGCOR directly through their official government channels to register for the national self-exclusion list.
Recognizing that gambling may be affecting your life is an important and courageous step. ph91 encourages you to reach out for support — our team is available 24/7 and will respond with empathy, not judgment.
You can also contact ph91 support to immediately activate a cooling-off period or self-exclusion while you seek further help. Your account and balance will be safely preserved.
PAGCOR, as the Philippine gaming regulator, also provides responsible gaming resources and a national self-exclusion registry for players who want to be excluded from all licensed gaming platforms in the country.
Responsible gaming tools on ph91 can only be activated by the account holder themselves, as each account is personal and protected by individual login credentials. However, if you have serious concerns about a family member's gambling behavior, we encourage you to speak with our support team — we can provide guidance on how to approach the situation and what options are available.
If the situation is urgent, PAGCOR's responsible gaming framework includes provisions for third-party exclusion requests in certain circumstances. Contact PAGCOR through their official channels for more information.
21+ Only. ph91 is strictly for players aged 21 and above, per PAGCOR regulations and Philippine law. Gambling involves financial risk. Play responsibly.